Paper Detail

SpeechEQ: Benchmarking Emotional Intelligence Quotient in Socially Aware Voice Conversational Models

Liang-Yuan Wu, Zih-Ching Chen, Tongshuang Wu, Chao-Han Huck Yang, Hua Shen

arxiv Score 16.2

Published 2026-06-24 · First seen 2026-06-25

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Abstract

As multimodal conversational systems increasingly engage in spoken interaction, their ability to navigate paralinguistic social cues has become a critical bottleneck for natural human-AI communication. However, existing evaluations of machine emotional intelligence assess reasoning exclusively through isolated text or passive acoustic perception, overlooking the complex cross-modal reasoning required for active, multi-turn dialogue. We introduce \textsc{SpeechEQ}, a comprehensive framework designed to evaluate the sociolinguistic reasoning of Speech-Language Models (SLMs). The framework includes a validated dataset of 2,265 dialogues across 15 Emotional Quotient (EQ) subscales grounded in EQ-i 2.0 theory, along with a multi-turn evaluation protocol measured by our proposed Spoken EQ (SEQ) score inspired by human EQ assessments. Experiments show limitations in how both existing Speech Emotion Recognition and end-to-end Speech-Language Models understand and apply paralinguistic cues through speech. While end-to-end architectures outperform cascaded systems, \textsc{SpeechEQ} reveals that current multimodal models remain bottlenecked by a text-reliant ``modality shortcut,'' an alignment-induced ``safety trap,'' and ``contextual amnesia,'' highlighting the barriers to truly emotionally aware AI. Our benchmark can be accessed at https://huggingface.co/datasets/SpeechEQ/SpeechEQ and demo page at https://binomial14.github.io/speecheq-demo/

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BibTeX

@article{wu2026speecheq,
  title = {SpeechEQ: Benchmarking Emotional Intelligence Quotient in Socially Aware Voice Conversational Models},
  author = {Liang-Yuan Wu and Zih-Ching Chen and Tongshuang Wu and Chao-Han Huck Yang and Hua Shen},
  year = {2026},
  abstract = {As multimodal conversational systems increasingly engage in spoken interaction, their ability to navigate paralinguistic social cues has become a critical bottleneck for natural human-AI communication. However, existing evaluations of machine emotional intelligence assess reasoning exclusively through isolated text or passive acoustic perception, overlooking the complex cross-modal reasoning required for active, multi-turn dialogue. We introduce \textbackslash{}textsc\{SpeechEQ\}, a comprehensive framework desig},
  url = {https://arxiv.org/abs/2606.25990},
  keywords = {cs.CL, cs.AI, cs.SD},
  eprint = {2606.25990},
  archiveprefix = {arXiv},
}

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